Information We Collect

Personal Information You Provide

When you enquire about our programs or sign up for courses, we collect basic details like your name, email address, phone number, and mailing address. If you're an international student, we'll also need passport details and visa information to meet our compliance requirements.

During the enrolment process, you might share information about your educational background and professional experience. This helps us tailor our programs to your needs. We also collect payment information when you purchase courses, though your credit card details are processed through secure third-party payment providers.

Information We Collect Automatically

Our website collects technical information about your visit. This includes your IP address, browser type, pages you view, and how long you spend on different sections. We use this to understand how people use our site and where we can make improvements.

We use cookies and similar tracking technologies. Some are essential for the site to function properly, while others help us analyse usage patterns and remember your preferences during future visits.

How We Use Your Information

The information you share serves specific purposes in running our educational programs:

• Processing enrolments and managing your participation in courses and workshops
• Communicating about program schedules, changes, and important updates
• Responding to your enquiries and providing customer support
• Processing payments and maintaining financial records
• Meeting legal obligations, particularly for international student compliance
• Improving our courses based on feedback and usage patterns
• Sending occasional updates about new programs that might interest you

Data Storage and Security

Your information is stored on secure servers located in Australia. We use industry-standard security measures including encryption, firewalls, and secure access protocols. Our staff receive regular training on data protection practices.

While we take security seriously, no system is completely foolproof. We continuously monitor and update our security measures to protect against unauthorised access, but we can't guarantee absolute security in an online environment.

How Long We Keep Your Data

We retain student records for seven years after course completion, as required by Australian educational standards. Financial records are kept for seven years to meet tax obligations. Marketing preferences and enquiry information are typically kept for three years unless you request earlier deletion.

Sharing Your Information

Sometimes we need to share information with third parties to deliver our services effectively. Here's when that happens:

• Payment processors handle financial transactions securely
• Email service providers help us send course communications and updates
• Cloud storage providers host our learning management systems
• Government agencies receive information when required by law, particularly for international student compliance
• Professional advisors like lawyers and accountants access data when necessary for business operations

All third-party providers are carefully selected and contractually obligated to protect your information. They can only use your data for the specific services they provide to us.

Your Rights and Choices

Access and Correction

You can request access to the personal information we hold about you at any time. If something's inaccurate or out of date, let us know and we'll correct it promptly. There's no charge for reasonable access requests.

Opting Out of Marketing

We send occasional emails about new courses and programs. Every marketing email includes an unsubscribe link. You can also contact us directly to update your communication preferences. Note that even if you opt out of marketing, we'll still send essential messages about courses you're enrolled in.

Requesting Deletion

You can ask us to delete your personal information, subject to legal requirements. If we need to keep records for compliance purposes (like international student documentation or financial records), we'll explain why we can't delete everything immediately.

Cookies and Tracking

Our website uses several types of cookies. Essential cookies keep the site functioning and remember your login status. Analytics cookies help us understand which pages are most useful and where people get stuck. Marketing cookies track whether you've seen our advertisements elsewhere online.

You can control cookies through your browser settings. Blocking certain cookies might affect how well the site works, particularly features that require you to stay logged in.

International Students and Overseas Disclosure

If you're an international student, we're required to share certain information with the Australian government under the Education Services for Overseas Students Act 2000. This includes enrolment details, attendance records, and visa-related information.

Some of our service providers have servers located overseas, particularly in the United States and Europe. When your information is stored or processed overseas, it may be subject to different privacy laws. We only work with providers who maintain strong data protection standards.

Children's Privacy

Our programs are designed for adults aged 18 and over. We don't knowingly collect information from anyone under 18 without parental consent. If you're under 18 and interested in our courses, please have a parent or guardian contact us.

Changes to This Policy

We review and update this privacy policy periodically to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify current students by email and post an updated version on our website with a new date at the top.

We recommend checking this page occasionally, especially before sharing sensitive information. Continued use of our services after changes are posted means you accept the updated policy.

Complaints and Concerns

If you believe we've mishandled your personal information or have concerns about our privacy practices, please contact our privacy officer first. We take complaints seriously and will investigate promptly.

If you're not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner. They're the government body that oversees privacy compliance in Australia.